The publication of this second edition of Global Impact at Scale comes on the heels of a tumultuous year for the global communities. The research that contributed to this report suggests that the triple crises of the COVID-19 pandemic, the ensuing economic downturn, and the global reckoning with racial injustice made 2020 a landmark year for external pressures on a company’s performance, bringing the management of ESG (environmental, social and governance) issues and community response even closer to the fore among companies of all sizes and sectors.